Bad Service

Took out a new contract, machine to machine on the 14th Feb. Explained to the sales person that I had a call out to my house on the 15th Feb to install the SMS unit, which is obvious there are costs elements to the call out as well as fee per hour. Before I left the store I asked if it had been activated and I got a very confident yes.<br> The security company came out to my house on the 1st March, when they tried to activate the SIM card got a message \Registration failed\". I called the branch at Forest Hill and asked why, they then told me that there was a problem and that they had sent e-mails to the relevant department to resolve. <br> I told them that the person was at my house to do the installation and why they had not contacted me in the two weeks prior to inform me then I would have rescheduled the call out accordingly. <br> To date (22nd march) I still have had no report on whether this has been resolved. The last call from Vodacom Forest Hill was over a week ago when they said they have escalated the problem and it would take 2 to 3 days. In the interim I have also tried to contact the Regional manager, left several messages with no return call.<br> "