Bad service

Dear Peter <br> <br> 07/03/2016 - I have requested an itemized bill from Vodacom customer care and the debited R10-00 for the service but not yet received the statement. Ref no: A2-1LKD-HOP33S<br> <br> 08/03/2016 - I contacted customer care to follow up on my request but instead i was sent an SMS promising to attend to my request and i was reimbursed with R20-00.<br> <br> 09/03/2016 - I again requested a statement for the second time and which the service was charged but never receive the statement.<br> <br> 11/03/2016 - I made a follow up email to find out when will i receive my statement, instead of sending a statement they sent me a Ref no: EC-04TN-1FKJC <br> <br> 15/03/2016 - Another follow email was sent unfortunately there was no respond.<br> <br> All i want is my itemized bill statement as i want to use at work.<br> <br> Regards<br> Freedom Baloyi<br> <br>