BAD SERVICE

Been at Vodacom for 3 hours this morning for an upgrade - the consultant spent more than 2 hours holding on the line to the Upgrade department being told he is number 3, number 2 to number 1 and then back to 2. Same happened to me several times today. Even spoke to the Manager in the shop. Lots of promises about calling back and assistance - needless to say that nobody called or contacted me. Still not further to a resolution. Really frustrating dealing with Vodacom as nobody calls back or contacts you. If you phone, you are kept holding on for 30 minutes and more at a time and then cut off without talking to anybody only to start from the beginning and holding on for another 30 minutes plus.