LT
Lereal T

1 reviews | Active since Oct 2015

10 Mar 2016, 13:41

Bad service

Beginning of this month I lost my phone and my claim was approved by vodacom insurance.<br> i wnet to Loch Logan branch and wanted a new phone. A consultant named dou helped me and when i told him that its an insurance claim he proceeded to tell me that the branch has absolutely no phones. like ZERO handsets.<br> i was wondering, why are you open then if you have no phones. close your doors. I think personally he knew it was not a sale and proceeded to send me to Vodacom Mimosa Mall. I have never been treated like this in the 12years that i have my contracts with vodacom. <br> Service was none existent from him. never again will i return to that branch.<br> i am utterly disgusted by the level of service i received.

0
Replies (2)
Vodacom
Vodacom's reply11 Mar 2016, 10:26
Official
Hello LThousand,


Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team
LT
Lereal T's update19 May 2016, 09:58
Reviewer Update
My service issue was resolved and the relationship has been restored on that particular issue.