Bad service

I had been waiting for my recovered handset to be un-blacklisted by Vodacom when I received a message that my service request had been closed. Upon contacting them, I was told erroneously that I had not submitted all the documents and a message had been sent to my blacklisted phone to notify me of the outstanding documents. When the consultant (Sipho) checked he found that documents were there and promised to escalate the matter to Debra Kekana. I contacted them again today and have not had any joy. This is extremely disappointing service from Vodacom and I will be considering a new provider after the contract expires