MB
Megan B
1 reviews | Active since Sept 2022
14 Sept 2022, 09:24
Bad service
HI, so last week I requested 2 quotes from Vodacom to buy out my contracts. I have sent them the signed quotes, copy of my ID and proof of payment as requested. Then a consultant cancelled the wrong contract it was a whole back and forth getting the correct contract cancelled and my number reinstated. Today I find out I owe them R11K for their mistake and there is a credit pending and they can only resolve the balance once the credit has been posted. This is the service you get from Vodacom after being a customer for many years. You may for their mistakes and no one can assist you and no one knows how the bill of R11K even came about
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Vodacom's replyOfficial
14 Sept 2022, 10:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Sept 2022, 10:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Megan B's updateReviewer Update
14 Sept 2022, 10:07Hi, I have spoken to so many consultants and had so many call drops as well. I will not hold my breath that my issue will be resolved as no one could to date or even tell me what I have been billed for.
MB
Megan B's update14 Sept 2022, 10:07
Reviewer Update
Hi, I have spoken to so many consultants and had so many call drops as well. I will not hold my breath that my issue will be resolved as no one could to date or even tell me what I have been billed for.