Bad service

I had come to vodacom to take out my contract... Firstly there was no stock .. I was asked to Come in during the end of the week.. Which I did, there was no stock yet again. I had come in the next week afterwards and again no stock again and I tried to transfer my application to another store but vodacom did not have my documents as the consultant had it and was not in for 2 days... I had made so many trips to pavilion .. On the 2nd march I had went to get the phone but before I did I had called in with regard to bringing a certified copy of my ID .. Two of those phone calls which I had with the staff had said that it was allowed and I should come in... I went in and my consultant said he will not give us the phone without the actual ID ... Lack of communication yet again... The vodaom staff denied that they had told me... I had to get my Id book (another travelling cost) ...I have been a customer at Vodacom for over 7 years... After this bad service I will be sure to take my business somewhere else... Time is money and not everyone has the time to go up and down, in and out of the store !! Customers should be treated with respect! The staff was not even slightly apologetic!