DS
Dawn S

1 reviews | Active since Jan 2015

29 Feb 2016, 08:01

BAD SERVICE

Once again I return to Hallo Peter as this is my last resort. Again I am kept reliable for outstanding debt on a contract which I don't have. The contract was taken over by a company and I only have 2 lines with Vodacom which has not been used for over a year but still I pay my R571.00 every month. I have an excellent credit record but once again Vodacom is trying to make me like a bad payer. Never have I not paid my account. Not only did Vodacom deduct money twice from my banking account, without any instruction given to them by myself, but now I have been handed over. I am truly upset as this is not the first time and needs to be resolved ASAP!! I have absolutely no faith in them and think they are very unprofessional. I have been a loyal and good customer for many years, but this will lead to the end of my relationship with Vodacom. I will inform everybody I know to stay away from them

0
Replies (1)
Vodacom
Vodacom's reply29 Feb 2016, 08:39
Official
Hello dsiebrits,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team