JR
JOHANNE R

1 reviews | Active since Jul 2016

08 Jun 2020, 16:29

Bad service

I ported my phone from Vodacom to Telkom on the 28th May at Greenstone branch, and same day I was told my number has been ported and 4 days later I put in my Telkom SIM card but it didn't work, but the Vodacom one kept working even though they said it was ported. A few days later even the Vodacom stopped working, but still the Telkom wasn't working. I went to Telkom and I was told Vodacom gas not released it. Today I went to Vodacom but they couldn't help me saying there's a network failure. I need this sorted asap, am sick of back and forth

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2020, 07:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team