Bad service

I was contacted my a lady with regards to my account in January. I have made an arrangement to pay the account every month via debit order n they promised to sent me statement to see how far.

Now is the 7th month I have not received anything From so today I contacted the agent telling her how frustrated I am and she insulted me very bad

I have never came across such level of unprofessionalism in my life

When I tried to complain to the manager I was told m not allowed to speak to him