CM
Charlotte M
1 reviews | Active since Feb 2023
09 Sept 2023, 19:50
Bad service
I have a vodacom contract, it's still under 30 days and want to know, what legal right I have to cancel this contract because fed up is an understatement, I am extremely disappointed with their service, my data was blocked because of arrears while I have a debit order and the contract is only 20 days. I tried to contact customer but wow I had to explain my problem to a stupid bot not understanding a thing, I have heard people complaining about vodacom but decided to give them a benefit of the doubt, but joining them was the worst decision i ever made.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
10 Sept 2023, 19:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Sept 2023, 19:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
