CM
Charlotte M

1 reviews | Active since Feb 2023

09 Sept 2023, 19:50

Bad service

I have a vodacom contract, it's still under 30 days and want to know, what legal right I have to cancel this contract because fed up is an understatement, I am extremely disappointed with their service, my data was blocked because of arrears while I have a debit order and the contract is only 20 days. I tried to contact customer but wow I had to explain my problem to a stupid bot not understanding a thing, I have heard people complaining about vodacom but decided to give them a benefit of the doubt, but joining them was the worst decision i ever made.

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Replies (1)
Vodacom
Vodacom's reply10 Sept 2023, 19:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team