BAD SERVICE

Our upgrade was due on 22-01-16 and went to Vodacom Langeberg mall to upgrade to a laptop contract for R319 p/m. We were told by ***nor that they have to order the laptop and it will take a week. Nobody called us and we contacted them three weeks later and was told the laptop has arrived, but the deal is now R359 due to a price increase on 08-02-16. We were not advised about the price increase and beforehand and should have signed a contract had we known about it. Nobody at Vodacom is willing to make a call or willing to help as this issue is not about the money but about the principle. We can afford the extra R30 but why should we pay for Vodacom staff's inabillity to advise their customers. We have been loyal customers of Vodacom for close to 10 years and have 4 contracts running. So far i have been advised to speak to Gideon Hugo (not available) and Claire Boltman(not available) and was told by Nathaniel that they cannot do anything because i had a verbal agreement with ***nor and it had nothing to do with Vodacom. Does ***nor not represent Vodacom??