sM
sandile M

1 reviews | Active since Jan 2016

16 Feb 2016, 16:55

bad service

Good day guys,my name is Sandile Mandlenkosi. I'm a person who sells fashion goods,social networks serve as a cheap platform for me to advertise and get customers. And e-mail is an easy way my customers feel comfortable to keep contact and its cheaper. I also use e-mail to apply for jobs<br> <br> I have been using vodacom for the past 5 years. Mid December last year I started experiencing problems with it. My network was really bad and couldn't send nor receive e-mails. Only after 2 weeks I manage to get help with my e-mail acount. But the network continued to be bad,I called in for help and the call center consultant told me they can't help,its not vodacom's fault but blackberry. Then yesterday a blackberry techinician called me and told me to delete certain stuff from my phone,which I did. But afterwards I could only receive e-mails and not reply to them,communication with my customers has really been disturbed. When I call in today to rectify the problem they tell me to go to a vodacom store,which is really far from me. This really tempers with my business,it has cost me money that I use to put food on the table and use to buy textbooks for my young sister in varsity.

0
Replies (1)
Vodacom
Vodacom's reply17 Feb 2016, 07:00
Official
Hello last poet,

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards
Consumer Website Team