Bad service

#poor service received, I've app**** online for contract phone on the 11th of November 2020, on the 12th I received the phone which I was advised simcard will be activated with 24 hours, Till today its not activated, I've called several times and been getting stupid agents who are busy taking me from pillar to post. The simcard number belongs to someone else I dnt know how coz it was Ricard using my ID number, I asked about that I was told that I'm given a recycled number, I was told I'll need to do a sim swap coz myb the Simcard is damaged. VODACOM ATTEND TO THIS ISSUE ASAP, I won't be paying for a **** service.