BAD SERVICE

I had an upgrade done on the 05/02/2016 @ the Vodacom Shop Simmonds Street STD BANK CENTRE -Everything was done I was happy but no explanations about the the the package that I was taking.I only pick up that forfeited my Minutes/Data and Smses on Sunday because I couldn't excess my balances on all that. I thought it was just a fault- I called Vodacom call centre on Tuesday to find out what is going on- Spoke to Nompuleleo she was helpful - she gave all the info that I was pu on the other package on the same day and she can't trace the airtime I was suppose to get - she transferred me to some guy who was bored he didn't show that he wanted to help he didn't waste time transferred me to customer service -I spoke to Clint who explained that if I got an upgrade on the 5th it'll only kick in on 1/03/16 I was not suppose to loose my minutes/date or smses, he will log a call and send me an SMS after 10 minutes confirming that the matter will be dealt with but I didn't get anything or a call . My question is why take my data /minutes and Smses and not explain to me a customer and not be able to help me when I stole 37 min & 22 second of my company's time .I want my data /minutes back ASAP