Bad service

As i see vodacom does not even react to the reviews ??? I went for an upgrade in Oct 2021, the consultant did not explain that the phone would not have google, i took it back and after much discussion about him telling me i am not allowed to return it, it told him a few facts of life like a mother would. I also cancelled two phone numbers from my profile (Done telephonically because the consultants hands would fall off if they had to do a bit more) that is also not done, so they dont monitor the calls logged on their service either. I have been back to the vodacom shop three times now to see if the upgrade was reversed, nothing has been done, but vodacom take their money ?? i dont have the upgrade anymore, i would think of that as ***** ?? I think vodacom has gotten too big now, so once (If ever) my problem is sorted i think i will look for another service provider, dont get me wrong, i do understand that things can go wrong, but really, i have been at vodacom for over 20 years now (That makes me a V.I.P) I wish a real person from vodacom would assist me with my few problems, or i will have to go to the regulators. eish!! but its gone too far now, three months to fix two things, really ??