SG
Samantha G

1 reviews | Active since Mar 2025

02 Apr 2025, 10:25

Bad service

This will be the second new review but the 3rd time posting about the same problem.

When i first posted here last week my post seemd to get acknowledged very quickly and i got the first phone call on the 26th of March at 10:52 all seemd fine and i was happy on how quick and responsive they were on the 28th of March at 13:22 was the last phone call i received after being promised i was going to get a call regularly because i asked that my problem needs to be resolved before the end of March which i was then told it would be. It is nou the 2nd of April already and im still waiti g for a phone call i was promised.

This is now really ridiculous because i reported this problem the beginning of March already it is now a new month already and nothing has been resolved. Vodacom has the worst service ever and i can absolutely not wait at all that this contract must finish so i can go yo a better service provider. This is the last day im giving vodacom a chance to get back to me for the first time since the 28th otherwise i will take it further then just Hello peter that is for sure.

Im disappointed thqt i was promised phone calles and to this second not received a single one.

0
Replies (1)
Vodacom
Vodacom's reply02 Apr 2025, 12:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team