BAD SERVICE

took my phone for repairs nothing was done , no repairs were done, diagnosis for the problem was not done but I was charged. I don't understand what I was charged for and no clear explanation was given. Simply because my phone had a damage of about 10mm of which I showed that damage to the consultant and asked will I still be assisted even though it has a damage and she said yes. to my surprise I was given my phone as it was. Maybe I was paying for walking into their store because I really do not know. I had no problem paying for their service if they had worked on my phone and told me what the problem is and tell me what I should I do to have it repaired. It was just a waste of my money and time