Bad service

It has been weeks since I have first requested a copy of my contract from your call centre, then via email, Vodacom then undertook to send the contract within 7 days, however this has come and gone.<br> <br> My Samsung phone's screen has broken and the repair centre require a copy of the contract (which was concluded telephonically), until Vodacom provides this I am stuck without a phone, going on 3 weeks now.<br> <br> Overall my experience with Vodacom, having switched to them around 18 months ago, has been dreadful. Items I was unaware of and didnt' have to pay at my previous mobile network, have now been added to my account, I have had invoices raised and deducted from my bank account, then when queried, were mysteriously credited. My experience has been that Vodacom is trying to charge me for as much they can and get away with.<br> <br> Can someone please arrange either a replacement phone or that a soft copy of my contract is emailed to me.<br> <br> Thanks<br> J