SD
Samantha D
1 reviews | Active since Aug 2023
25 Nov 2025, 15:32
Bad Service
My fibre has an issue (unable to connect) I have been calling Vodacom from the 18/11/2025 , they send me smses that someone will come to resolve the issue , when I call in the agents will say they will call me back. Worst service
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Nov 2025, 07:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2025, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Samantha D's updateReviewer Update
26 Nov 2025, 13:07Good day
My issue is still not resolved , I have been calling your call centre for assistance , they don’t have feedback my query has been pending for 8days.
My issue is still not resolved , I have been calling your call centre for assistance , they don’t have feedback my query has been pending for 8days.
SD
Samantha D's update26 Nov 2025, 13:07
Reviewer Update
Good day
My issue is still not resolved , I have been calling your call centre for assistance , they don’t have feedback my query has been pending for 8days.
My issue is still not resolved , I have been calling your call centre for assistance , they don’t have feedback my query has been pending for 8days.
SD
Samantha D's updateReviewer Update
27 Nov 2025, 10:37Good day
Does this sms mean you are not willing to come fix the issue with the fibre? “Dear Vodacom Customer. Your service ticket with reference number EC-21V9-2JCNC3 has been closed. Thank you Vodacom.”
Does this sms mean you are not willing to come fix the issue with the fibre? “Dear Vodacom Customer. Your service ticket with reference number EC-21V9-2JCNC3 has been closed. Thank you Vodacom.”
SD
Samantha D's update27 Nov 2025, 10:37
Reviewer Update
Good day
Does this sms mean you are not willing to come fix the issue with the fibre? “Dear Vodacom Customer. Your service ticket with reference number EC-21V9-2JCNC3 has been closed. Thank you Vodacom.”
Does this sms mean you are not willing to come fix the issue with the fibre? “Dear Vodacom Customer. Your service ticket with reference number EC-21V9-2JCNC3 has been closed. Thank you Vodacom.”