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Tshepo M

1 reviews | Active since Mar 2023

03 Mar 2023, 22:32

Bad service

I got a call from Boitumelo From the CEO office after I have logged a complaint for increased premium. We concluded that they will be refunding me all the amount collected since from when I was incorrectly billed. We agreed that since contract is ending in May they can deduct the settlement amount from the refund so that account is paid off then refund me R200 odd rands. I requested an email confirmation & what we concluded on the phone & what was emailed was 2 different things. I am now to be charged R458.99 end of March. I really don’t want nothing to do with this company. 1st it was insurance premium added without my knowledge, it was refund after a battle. Now it’s the data bundles. This is too much. Vodacom

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Replies (2)
Vodacom
Vodacom's reply04 Mar 2023, 10:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
TM
Tshepo M's update06 Mar 2023, 10:30
Reviewer Update
I am yet to receive response from this company. Boitumelo Nhlapo from the CEO office called me on Friday to make me believe she’s there to resolve the matter instead fed me with lies just to get me off the line. I want the contract terminated as I do not want to do business with you anymore more. What’s difficult there?