HJvR
Hester Janse van Rensburg
1 reviews | Active since Oct 2015
23 Feb 2022, 10:58
Bad service
I am trying to cancel 2 data lines since 22/12/2021. The contracts already expired so it was basically month to month. I spoke to the call Centre on the 22 second again 3/2/2022 and again 11/2/2022. Then I sent a mail on the 14th of Feb and again today. Nobody ever gets back to me. I am with Vodacom since the beginning of cellphones. so many people phone me after I tried to cancel only to try and stop me from cancelling and offer upgrades. I am now paying including now April 4 Months R129 x 2 = R1 032 and still no feedback at all from Vodacom. Needless to say am am not renewing any contracts in future.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
23 Feb 2022, 14:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Feb 2022, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HJvR
Hester Janse van Rensburg's updateReviewer Update
24 Feb 2022, 07:23I would like to sent you proof of all SMS replies from Vodacom since 22/12/2021. I am not satisfied with your feedback. I cancelled on 22/12/2021 not February. Your gesture is not good enough. Apparently there is something wrong with your call logging system. I phoned at least 4 times and none of that you can find. Can you at least trace the many times Vodacom phoned me to ask not to cancel but rather get upgrades? I wrote down even the time I phoned.
HJvR
Hester Janse van Rensburg's update24 Feb 2022, 07:23
Reviewer Update
I would like to sent you proof of all SMS replies from Vodacom since 22/12/2021. I am not satisfied with your feedback. I cancelled on 22/12/2021 not February. Your gesture is not good enough. Apparently there is something wrong with your call logging system. I phoned at least 4 times and none of that you can find. Can you at least trace the many times Vodacom phoned me to ask not to cancel but rather get upgrades? I wrote down even the time I phoned.
HJvR
Hester Janse van Rensburg's updateReviewer Update
24 Feb 2022, 07:37image.png 332.32 KB
HJvR
Hester Janse van Rensburg's update24 Feb 2022, 07:37
Reviewer Update
image.png 332.32 KB
HJvR
Hester Janse van Rensburg's updateReviewer Update
24 Feb 2022, 07:40image.png 146.14 KB
HJvR
Hester Janse van Rensburg's update24 Feb 2022, 07:40
Reviewer Update
image.png 146.14 KB