BAD SERVICE

I sent my cellphone to be checked at Vodacare Kingsmead, 121 Old Fort Rd, on the 18/12/15 with my husband,<br> he informed them that I was not able to go onto some websites on the internet on my phone, person helping (veron), did not ask any questions just told him he has to pay R150.00 for saving all information on the phone, cos I was informed by a Vodacom technician in Pavilion that My phone needed the software to be updated but he said that there would no charge since the phone is under contract I am currently paying for it. however, Veron(from Vodacare Durban insisted my we pay the R150.00 saying it was company procedure, when we picked the phone up on the 19.12.15, the phone was the same, I could not access certain sites on the internet, I was very upset and asked him how could I be charged and nothing was done, he was rude, unhelpful, and not approachable, this infuriated me, he insisted we bring the phone in another time as they were closing, he has bad manners and a disgusting attitude, I also phoned in the complaint about him, ref: no S3-9PLAX-XU22 on the 21.12.15, to date no one from Vodacom has contacted me, how can they be rated the best in S.A. when their service isbad.