bad service

this is very sad to say that after 12 years of service i realised that staying and supporting with a company who doesnt deliver its time for me to move on, i was due for an upgrade on my contract in Nov i went to the Westgate brance spoke to Bianco and asked him about a dive i was looking for he said that there is no stock and he will call me back, since then i did not hear from him, i then decided to call 111 spoke a lady, i asked her to please cancel my contract i will keep it on pay as you go,then yesterday i called and spoke to preciuose in cancellations she said they are off line and prommised to call me back she never called me back. i then called back past 16:30 spoke to a guy asking him if they are still offline he said no, i wanted to withdraw the cancellation but to have such bad service i now decided they can cancel the full contract and i dont need the number for pay as you go. so well done vodacom your bad service will pay off i will cancel all my contracts going forward. Maybe Telkom will offer me something better, i hope this is an eye opener and vodacom will start looking after there vip customers who never skipped one payment like i did, so farewell vodacom.