AKvV
Annatjie Kruger van Vuuren

1 reviews | Active since Sept 2019

25 Sept 2019, 10:15

BAD SERVICE

Vodacom is the worst company to do business with. After trying 3 times to cancel a contract they charged me penalties for non payment. My data line was locked because the account was in arrears, after I changed my banking details, and specifically asked the official if everything was changed. I'm battling now for three days after I made a manual payment to them to connect my line again. After many hours on the phone and many promises from them, no success. I phoned again this morning, and before they resolve the issue they cut me of. I think VODACOM must employ people who are willing to earn there salaries, and not just be there to have lunch and chat to each other. I want to cancel all my contract with vodacom. I'm with vodacom since 2006, and never had problems with them until this year. I have never experience such bad service from any other company in my life. They also have too many different departments they transfer you to before you can get anything out of them. BAD BAD BAD BAD BAD. I will never recommend vodacom to anyone in my life

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Replies (1)
Vodacom
Vodacom's reply25 Sept 2019, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team