Bad service

Our fibre’s been off for since Sunday (13/02). When i reported the problem to VC on Monday 14/02), i was given a #reference only to find out that the “ticket” was resolved in January? They keep on making empty promises to resolve this but do nothing. They “escalate” it every time when you speak to them, but never follow up. We work from home and had to cancel Zoom meetings with clients, missed deadlines etc all because Vodacom gives a s$&#@! I am sick and tired of this ISP, cancelling and will sign up with RSA Web.