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SIBUSISO N

1 reviews | Active since Dec 2015

23 Dec 2015, 09:27

BAD SERVICE

I went to Vodacom to buy a tablet for Forex trading. I explained to Zintle what I needed and what I needed it for and at the same time I kept asking her questions on which device will suit my needs but she showed no interest on my questions and what I had to say, she literally looked bored. I ended up taking the wrong device being Samsung Tab A.<br> <br> It wasn't compatible with the software I needed so I took it back, they booked it in and Zintle said she'd call me back in a weeks time to inform me when the device has been returned but she didn't. 3 weeks later I called her to follow up and she dropped the call on me and avoided speaking to me after that. I went to the shop and explained everything to the manager (Victor) who went to check if the device was there then he returned with it. <br> <br> I left it there because Victor said he'll try to get his technicians to install the software. When I went to collect the device Zintle even had the nerve to tell me straight to my face that she didn't force me to take this device. I'm so disappointed with the service I got from vodacom especially on my first contract with them, it'll definitely be the last.

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Replies (1)
Vodacom
Vodacom's reply23 Dec 2015, 10:13
Official
Hello LEEMANSBU,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team