Bad service

I am terrible disappointed by Vodacom when they tell me that my phone is declined by insurance and I paid insurance for long but now they tell me stories that i remove the Simacard from device and I couldnot use the simcard because the phone was broken while i budget the access by then and now I have money to pay the access and now they are telling me they cannot fix the phone because I remove the simcard. On the 17 October 2023 I received an sms regarding the good news that my phone is booked in for repairs but today on the 20 they said its decline, how is that possible I am struggle that my grade 1 son is unable to do his homework. With anger I had to tell the insurance to cancel the installment immediately.

I hope my complain will be highly attended.

Kind regards Corina