Bad Service

My moms phone broke but it is still under warranty. She took it to Vodacom Bay Side. According to them it will take 7-14 working days but with all the public holidays and the festive season she will most probably only get it back next year. <br> They first refused to give her a loan phone and after a long time ( I had to phone them!!) they agreed to SEE if they can get her a basic phone (not a smartphone) She is still paying for the phone that she cannot use. Over the entire HOLIDAY she has to sit without a phone. I don`t want her to sit the entire holiday without a phone...she needs a phone that can do more than just phone and sms. <br> If the phone broke under warranty it is your fault...fix it and give me a new one!!!!<br> Absolutely shocking!!!!!