BAD SERVICE

Its been 2 weeks now that I have complained that I don't have network, calls are just drooping every minute. I was given a Ref no : A2-T2PQ-9KUV1 I was told that technician team is investigating to date the issues still not sorted no communication from Vodacom. I have to buy data from another service provider just to be able to do my work and month end I am expected pay Vodacom. This really pethetic , I guess if it was in suburbs area this could have been sorted by now but just because I am in township Vodacom does not care. You clearly don't value customers but yet you claim to the best company