Bad Service

So i took up wifi with vodacom.. After a whole week waiting for installation and my router finally got my router today which is assigned to some other guy.. The flippen agent i called told me nonsense about waiting for a few hours, i waited the whole day just to be told now that my router is not assigned to me.. Which means i am still without my wifi anf will probably drag for another week.. Keeping in mind i got 3 contracts with Vodacom this is the 4th one! Really wished i just stayed with Mweb never had this nonsense with them. Highly upset!!!!