Bad service

I went to Vodacom today and I gave 5 numbers to do sim swap on my Vodacom number in boulders but I was told to call call-centre and I'll be assisted but spoke to Gaba who pretended to assist me till I asked 4 her manager who was just as useless as her. I didnt have my ID but drivers licence and proof of address but so called Cecilia told me i can be assisted but no one bothered to. Lost my Samsung phone two weeks ago and I was asked stupid questions like to provide the last airtime I got and type of my lost cell phone. Vodacom is expensive for bad service and I'm going to change same number to other network!! ENOUGH IS ENOUGH....