Bad Service

On the 17th February 2015 i lost my phone and i did necessary things and Vodacom send through my documentation to my insurance company. On the very same day my insurance compant called me that i should go to the nearest Vodacom shop and collect my phone. i went to the store and i was told i have R950.00 for excess fee. i told Marco that i don't what he is talking about and the consultant that assisted me didn't tell me about excess fee. i asked them about my signed contract and there is no any document regarding excess fee. i was not told about excess fee and i din't sign for it .<br> <br> I went to the store on the 24th February 2015 Nhlanhla spoke to the insurance company and he was instructed to sent through my contract and even today he didn't sent through my contract to them . as a customer i don't know what to do because when i was signing my contract there was no insurance company it was the consultant of Vodacom 4 u. Refiloe was the one who told me about insurance company. Vodacom need to solve my issue as soon as possible. From the 17th February 2015 until today i don't have the phone due to poor service. Hellen Mothwa