SR
Sherwaan R
1 reviews | Active since May 2015
15 Nov 2022, 16:30
Bad service
Got an upgrade last week Thursday at Vodacom Pinelands in cape town. The woman told me I would get my smart watch Friday or the latest Monday. It is now Tuesday and the day is finished and I still have not received my smart watch or heard from anybody. I had to call yesterday to follow up because they did not even let me know the watch is not being delivered. All she told me is she is waiting on her couriers and said I was going to get it today. I need help ASAP!
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Replies (2)
Vodacom's replyOfficial
16 Nov 2022, 07:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Nov 2022, 07:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SR
Sherwaan R's updateReviewer Update
17 Nov 2022, 21:40Hi i still havent gotten a call from one of your guys and i still havent recieved my watch yet!!!!! Its now over 1 week. I have tried speaking on twitter and they tell me to speak to the manager of the store. I call the store manager and all i get back is that they waiting on stock! Why would you sell me an upgrade with the promise of a watch if thete is none in stock? I need this resolved or else please get someone to cancel this contract! The reason i got this upgrade was on the basis that i will be getting a new smart watch which one week later now i dont have. Pathetic service on all fronts from vodacom!
SR
Sherwaan R's update17 Nov 2022, 21:40
Reviewer Update
Hi i still havent gotten a call from one of your guys and i still havent recieved my watch yet!!!!! Its now over 1 week. I have tried speaking on twitter and they tell me to speak to the manager of the store. I call the store manager and all i get back is that they waiting on stock! Why would you sell me an upgrade with the promise of a watch if thete is none in stock? I need this resolved or else please get someone to cancel this contract! The reason i got this upgrade was on the basis that i will be getting a new smart watch which one week later now i dont have. Pathetic service on all fronts from vodacom!