DH
Deidre H
1 reviews | Active since Sept 2021
17 Nov 2024, 21:41
Bad service
I have been struggling the last month to two months with extremely bad service on our data sim. I cannot even go onto the internet or anything for that matter. I've been trying to log a complaint with Vodacom on the 20th of October and up until today I had no response. I logged another call today and still nobody has phoned me back as stated on sms.
This is really pathetic as I'm paying for absolutely NO SERVICE every single month. I'm wasting my money because now I have to buy data for my MTN simcard because at least I have service there.
I'm waiting for my contract to run out so I can cancel my Vodacom sim and rather moving to a service provider that can help me
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
18 Nov 2024, 08:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Nov 2024, 08:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
