Bad service

I reside at Stilfontein in the North West. I am currently in Paarl (WC) attending a course, l lost my phone, then went the vodacam at Paarl Mall to request for a Sim swop cause that is my personal number, one of the employees explained to me the procedure and documents needed. Because of being so far from home he gave me an alternative what documents I must get. I managed to get the document and on Thursday the 12 September I managed to get a vehicle to take me to a Vodacom shop, but the problem I had is I am only allowed the leave the premises where I am attending the course after 17h00 during the week. Because it is a urgent matter and Paarl Mall Vodacom closes at 17h00 we then found out that Cape Gate is opened till 20h00. On our arrival there I entered one Vodacom shop where I was told they are offline and cannot assist me. While walking through the mall I found another Vodacom Shop, I entered and met with an employee which was later known to me as Anton, It was about 18h00 when I got there, Anton made a report to me that they are unable to assist me due to the system that closes at 18h00 he further added that they can only do deals. Confused I left and went back to the first Vodacom shop. Arrival there they were still offline I explained to the lady and gentleman in the shop what I was just told they then told me that they no none of such, if the were online they would have assisted me. I'm so furious, upset and disappointed in the service I received at the Vodacom shop.