NJ
Natasha J

1 reviews | Active since Nov 2015

19 Nov 2015, 13:53

Bad Service

Vodacom 's service is becoming ridiculous.<br> <br> I cancelled my contract last month and confirmed with the consultant that my last bill would be the 1st of November 2015. Just to receive another bill from them. <br> <br> (On this contract when I got it they never explained everything regarding the contract properly and had to discover additional payments to it - never the less I accepted and moved on. within this year Vodacom had a 10% increase on this existing contract that was supposedly for 2 years {24 months}after which I decided was the last and to cancel as soon as the contract end) <br> <br> Now I'm stuck with another bill from them which is more expensive than what the contract was and them explaining \procedures"over and over again(which I know like the back of my hand by now) and not answering the questions I ask them. And if that wasn't bad enough the transfered me to the legal department twice just to end up where u started in the first place and then when questioning how many transfers it would take to get to the legal department the rudely put the phone down in my ear. <br> <br> If you have or thinking of Vodacom please save yourself the trouble of their absolutely horrible service."""

0
Replies (1)
Vodacom
Vodacom's reply19 Nov 2015, 21:19
Official
Hello ntash,

I'm terribly sorry to hear of the bad service you received.

Please note that a consultant will make contact with you in due course to assist with your complaint.

Regards

Consumer Website Team