BAD SERVICE

So I am one of the new customers to a new smartphone contract.<br> <br> I've been with Vodacom for years and never a problem. I did my research before going into the store and making a decision for which smartphone I will settle.<br> <br> The responses towards me differed every time I contacted the sales team, as well as when I was in store.<br> <br> So I complete the forms and they notified me of a 24 hour lead time before they will contact me back. I phoned on the 3rd day to follow up for myself and still no answers was given. I asked for the Manager, which then spoke to me and made sense, puts me on hold and never gets back to me.<br> <br> One of the sales ladies, after a while of still holding, wasting time, informed me she will send a follow up and contact me again before the end of the week - Which is then a 120 hour lead time.<br> <br> It is now a total of 8 days where nobody contacted me. I am so disappointed in their service. I never expected this from a supplier like this. The Gentlemen that was assisting me, did not want to give back my original documents and I had to argue with him to make copies and THEY should receive them, and return my originals. This was and still is, unacceptable!