Bad service

I have been a Vodacom customer for 15 years on Sunday 1st November my biz gets cut. I phone them they tell me its a technical error it will be fixed by Monday. Monday arrives not working so I phone them now they tell me my account has not been paid so my service is suspended but my wife's phone who is on the same contract no problem so we do an EFT and fax it to them. They then tell me I must wait till Wednesday for the payment to reflect and then they will phone us. My wife phones them at 7.30 this morning the payment reflects they tell her I must call them now its not the payment that's an issue the biz is off contact expire on 15 December although we are due for an upgrade but now they need two working days to investigate what the hell. We are going to migrate to Cell C asap and will spread the word about this inconvenience will never ever recommend Vodacom to another person again. Do they have too much market share so they treat their customers badly.