Bad service

I would like to know whether all vodacom clients are getting this treatment or am I the only one having a hard time with them? I have a contract under them and couldn't pay for 2 months, I explained to the consultants that I am not working and will have a problem paying the bill for those months, I understood when they blocked my incoming and outgoing calls however no one told me that the numbers would be deleted although I explained to them. I paid the outstanding amount on the 11th of Oct and was told that I need to purchase a new sim, I did that and was told the simcard will be activated after 7 days, 7 days came and went and nothing happened, when I called in they told me the other simcard needs to be activated as well, my question is why wasn't I told that when I activated my simcard, just when I thought things were bad I bought that sim that needed to be activated and now I am being told that the process needs to start again because I took time! Whos problem is it because I wasn't informed of the process and now I am missing interviews because Vodacom is unprofessional. This is not fair.Please advise what other cartwheels I need to perform before my sim can be activated.