Bad Service!!

Reported and handed cell in on the 15 Oct 2015<br> Job number ***3<br> Booked by Dunniel<br> Reported fault operating system hanging phone keeps rebooting itself<br> Type warranty 2nd yr<br> date of purchase 25/11/2013<br> Accessories none<br> Ext damage none<br> Ext condition notes slight crack on screen and bottom left chipped<br> receive sms' s stating cell booked in for repairs/cell been assessed/ cell sent to JHB for 15/10 booked in for repairs/receiv for repairs/sent for higher level of repairs to advanced repair centre /16/10 booked in for repair 21/10 unit requires higher level of repair 22/10 sent to JHB for further assess 23/10 allocated to an ENGINEER 26/10 allocated to an ENGINEER for assessm 29/10 esti quote R2827.2 29/10 esti quote R2827.2 30/10 quote esti R2827.2 2/11 esti quote R2827.2 All these sms 's then when enquiring what the quote is for I get told it is to replace the screen.Cell was not sent in for screen replacement but for system hanging and rebooting itself yet the ENGINEER quote to replace the screen after numerous calls Moffet branch cannot explain to me what the problem is and they refer me to Greenacres to find out what the problem is as they cant help me please where to from here??