1 reviews | Active since Mar 2010
Bad service
On Wednesday 21/10/15 at about 17:15 I received messaged that i run out of data on my device. I called Vodacom on 111 and was helped by call centre agent and purchase 1gig data that need to be put on data device. Next morning it was not there called again say nothing was transfered so i request them to cancel request i purchase data myself and transfer to tablet. Later i discovered it was placed on my cell which was not my requesr phone again told them to cancel immediately and remove from phone. Until today this is not resolved did not ever work with such and *********** bunch of people ever even manager got it wrong again today. Received sms from back office but cannot speak to them do not know how. Please get this Sindi Masango to call me i do not want bundle to be transferred to my device nr needed that Thursday not today. I need this to be cancelled and the agent that *****ed up in first place can pay that R150 for bundle not me. Cancel transaction was my instruction Thursday morning please listen to calls and sort this out for once and for all. This is pathetic i will cancel all my contracts with Vodacom as they came up
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Best regards,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Best regards,
