Bad Service

Worse service ever. 1st they have been billing my account different amounts on a monthly basis, when I called them to inquire they said it’s the insurance when they transferred me to the insurance, the insurance said it’s Vodacom. The consultant took me from pillar to post, to date I haven’t received feedback. Last week I called the insurance to submit a claim the 1st lady a spoke to said my contract was canceled due to nonpayment when I asked how is that possible, she said she will put me through to the administrator. A lady by the name of Lindy said my contract was cancelled I asked how is that possible because I’m paying via debit order they have been debiting my account every month, I was asked to send POP and I did for the past 3 months. I Was told the team leader is investigating the matter they will get back to me on Thursday around 10:29am, I received an sms stating that Vodacom comprehensive insurance cover activation. Again to date no one has called me to explain what happened and who authorized the cancellation