Bad service

Item: Vodacom
Rating: 1
Author: PIETER J

I did an upgrade on a number last month & specified it's a 3rd party delivery. RAM left while I was on the phone with them and returned the package to Vodacom. I reordered on 26 Sep & specified it's a 3rd party delivery. Vodacom assured me that I will be contacted for delivery arrangements. I phoned this morning but struggle to confirm 3dr party delivery. Vodacom keeps transferring my calls from consultant to consultant.

Helpful (0)

Replies (2)

PIETER J's updateReviewer Update

29 Sept 2025, 09:29

...and jut now I phoned 082 135 again and sat on hold for 10 minutes, when I eventually got through, the consultant told me I have to phone another number, and got cut off.

PIETER J's update29 Sept 2025, 09:29

Reviewer Update

...and jut now I phoned 082 135 again and sat on hold for 10 minutes, when I eventually got through, the consultant told me I have to phone another number, and got cut off.

Vodacom's replyOfficial

29 Sept 2025, 10:05

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply29 Sept 2025, 10:05

Official