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Neo A
1 reviews | Active since Dec 2018
04 Apr 2023, 11:38
Bad service
I took my phone to Vodacom Loch Logan to be fixed, it was sent to Johannesburg then there was a quote which I refused to pay because the phone was covered by the Samsung premium care policy. Vodacom asked for the contract premium care which I sent to 3 different people which I still didn't get any response then I decided for them to sent my phone back which was around the 24 March up until today I haven't received my phone which is really ****ing me off because all I want is my phone after such a ****ty service I got from Vodacom
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Apr 2023, 12:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Apr 2023, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Neo A's updateReviewer Update
04 Apr 2023, 12:15I really hope so because all I want is my phone because this whole experience has been an ordeal instead of helpful to my plight
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Neo A's update04 Apr 2023, 12:15
Reviewer Update
I really hope so because all I want is my phone because this whole experience has been an ordeal instead of helpful to my plight
Vodacom's replyOfficial
04 Apr 2023, 14:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Apr 2023, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Neo A's updateReviewer Update
06 Apr 2023, 10:16Even today am still waiting for the call you promised which I didn't ask for in the first place can I just get my ****** phone back I just called your call centre and they still telling me the phone is in Johannesburg what's so ****** difficult just to send my phone back is 3 weeks now been asking for the same thing but you guys just plainly refuse. You the most useless network honestly
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Neo A's update06 Apr 2023, 10:16
Reviewer Update
Even today am still waiting for the call you promised which I didn't ask for in the first place can I just get my ****** phone back I just called your call centre and they still telling me the phone is in Johannesburg what's so ****** difficult just to send my phone back is 3 weeks now been asking for the same thing but you guys just plainly refuse. You the most useless network honestly