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riyaan S
1 reviews | Active since Oct 2015
11 Nov 2019, 13:31
Bad service
Good day it has been almost three months since being contacted by Vodacom to assist with an online upgrade that I did not agree to.
To date I havent been contacted again with feedback regarding my matter which to me is very poor service. I intend approaching my bank to cancel all payments to Vodacom until this matter is resolved.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Nov 2019, 14:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Nov 2019, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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riyaan S's updateReviewer Update
11 Nov 2019, 14:22Nothing new from Vodacom same computer generated reply.
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riyaan S's update11 Nov 2019, 14:22
Reviewer Update
Nothing new from Vodacom same computer generated reply.
Vodacom's replyOfficial
29 Nov 2019, 11:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided to you and your query has now been resolved. Regards Consumer Website Team
Vodacom's reply29 Nov 2019, 11:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided to you and your query has now been resolved. Regards Consumer Website Team