Bad service

At times when one talks there time and call to enquire, and yet don't get a response. Yesterday I called Vodacom MBD twice and was put on hold because I wanted to check what was the R197,57 that I owe is for what and where it comes from? I did not get an answer now the amount is debited from account. I know that the account is up to date and I don't owe anything, now there's an apparent amount appears that non of the consultants can explain where it comes from. I want my money back cos no one has an explanation of where the m9ney comes from

Vodacom has become *********** and boring now. This is irritating