AS
Alicia S

1 reviews | Active since Dec 2019

04 Sept 2020, 22:08

bad service

I got a wifi router contracy with vodacom the contract ended may since than i was on a month to month payment plan the beginning of august 2020 i phone vodacom to cancel my subscription as i took out uncapped wifi and do not need the router anymore the consultant confirm that it has been cancelled when i switched on my router now to see if i can connect or if it is disconnected viola i am still connected which mean my contract is not cancelled and i still need to pay for september 2020 but i am very sorry i am not gonna pay for it because i need to pay my uncap wifi i dont have double money to pay for nonsense and what must i do with the data on the router if i have u cap wifi so it is useless for me to have the router now i must pay for something im not gonna use please fix this i am not gonna leave money in my bank acc for debit order if it goes through i will reverse the debit order and if vodacom rake my money i will take furrher steps because i am not paying for people who cannot do their work

0
Replies (1)
Vodacom
Vodacom's reply05 Sept 2020, 11:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team