Bad service

Hi,

I have been a client and contract holder of vodacom for over 5 years now. I have had the worst experience with the provider for the last few months ever since I took up a internet fibre contract with them. I currently have 2 celphone contracts and internet fibre line with them and have always eft my monthly contributions to them, and never had a problem up untill the fibre line was added to my bill. I have paid the account as per normal, however they have been wrongfully allocated my contributions ever since the fibre line has been added to my account.

Now my frustration is that is has resulted in me being declined for a new contract, even though I have never been in arrears with vodacom. I just feel that this is unacceptable that I am being penalized for their mistakes. If this persists then I will never recommend vodacom to anyone again.