BAD SERVICE
On 14 May 2020 I app**** for a data contract with vodacom and was provisionally OK for the contract but a vodacom agent was to phone me and complete the application. Since then I have sent mails and had 10 dropped calls by vodacom form an 031 (Durban) numberr! As soon as I answer the phone the line goes dead??? I want you to investigate this and get someone to complete my application so that I can start using my data. Thank you Hester M St Leger Denny
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Replies (2)
Vodacom's replyOfficial
19 May 2020, 09:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 May 2020, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
19 May 2020, 11:45Thank you !
's update19 May 2020, 11:45
Reviewer Update
Thank you !